PACKAGE FAQ’s:

Q: What’s the primary difference?
A: Experience level, when the DJ is assigned and the amount of equipment. Larger packages include more equipment and experience level. Click here to view available packages.

Q: Can I meet with DJ’s prior to booking?
A: Yes, only with the Professional Package. All other packages the DJ is assigned one month prior to each event. However our support team is always available to answer all your questions!

Q: If I choose an economy package where the DJ is assigned one month prior to my event, will I know who my DJ is?
A: Yes! You will receive an email from us with your DJ’s name, a link to your DJ’s profile and your DJ’s contact information once assigned.

Q: Is there backup equipment?
A: All DJ’s provide their own equipment. Generally Starter package DJ’s do not while most Professional package DJ’s do. This is another one of many reasons why professional DJ’s generally cost more than Starter DJ’s. Make sure to ask for a Professional Package DJ with back-up equipment if needed.

Q: Is there a back-up DJ?
A: Generally Starter package DJ’s do not while some Professional package DJ’s do. Great Rate DJs is able to assign a back-up DJ (pending availability) in omst cases to any package for peace of mind. Inquire for details.

Q: Does the DJ have liability insurance?
A: Generally not with the exception of a few Professional package DJ’s. Special day-of insurance plans are available. Inquire for details.

 

DJ BIDDING FAQ’s:

Q: Will my information be kept private?
A: You bet! DJ’s never gain access to your contact information until you request to speak with them.

Q: How will I know if a DJ has back-up equipment?
A: It will say so on his or her profile.

Q: How will I know if a performer has a back-up DJ?
A: It will say so on his or her profile.

Q: How will I know if the DJ has liability insurance?
A: It will say so on his or her profile. Special day-of insurance plans are available for DJ’s that are not liability insured. Inquire for details.

 

GENERAL FAQ’s:

Q: How do I book?
A: Contact Great Rate DJs to receive a contract. In most cases a signed contract and deposit are required within 5 days to guarantee services.

Q: How much is the deposit?
A: It depends on the services you need. Generally $95 and up.

Q: Is my deposit refundable?
A: Yes if your DJ cancels, otherwise no.

Q: Can my deposit be applied towards a future event?
A: Yes, in most cases up to one year from the original event date.

Q: When is the balance due?
A: The balance is due directly to your DJ upon arrival in cash prior to setup or one week prior to your event if paying with a check.
 

Q: Is it possible my DJ won’t show?
A: It’s very unlikely but unforeseen circumstances such as inclement weather, illness, vehicle failure or other uncontrollable situations are always a possibility regardless who you hire. In such circumstances your deposit will be refunded. One of the questions we ask all DJs who list their service is if they have a backup DJ. This information can be found under the Reassurances section on each DJs profile.

If for some reason a DJ is unable to make it, you always can call us and we’ll be glad to see if anyone else would be available free of charge. If you would feel more confident having a 2nd DJ keep his or her calendar clear just in case, you may have the option to book a 2nd DJ at 50% off. This option is only available if booking one of our hosted packages.

If you used the DJ Bid Form to pick and choose your DJ remember to always check the Reassurances section to learn which DJs have a back-up. If for some reason the DJ you hired is unable to make it we’ll gladly resubmit your bid request to other DJs in your area. If any are available you’ll receive their personalized quote and a link to their profile.

Q: Do I need liability insurance?
A: In some circumstances, yes. We recommend you contact the venue where your event is being held and ask. As each DJ is an independent performer, some provide this and others don't. One of the questions we ask all DJs who list their service is if they have a certificate of liability. This information can be found under the Reassurances section on each DJs profile. If you used the DJ Bid Form to pick and choose your DJ remember to always check the Reassurances section to learn which DJs carry insurance. Otherwise the only package that can include a DJ with liability insurance is the Professional package. Make sure to specify liability insurance is needed.
 
Q: What's your cancellation policy?
A: Deposits are non-refundable or still required if not already paid when an event is canceled plus 50% of the remaining balance will be owed to the DJ by no later than the event date as compensation for turning away other business for the same date. If purchaser does not pay 50% of the balance to the DJ in full by then, the DJ can charge a 5% late fee each month based on the balance not paid. If purchaser does not pay this balance to the DJ within 90 days the DJ reserves the right to seek legal action and can charge 100% of the remaining balance including late fees and all associated legal costs. If DJ collected payment prior to engagement but was not able to provide services for an unforeseen reason Great Rate DJs will refund 100% of the collected deposit but can not be held liable for the portion paid to the DJ. If purchaser changes the scope of an event after booking and the DJ is not able to provide the additional services, purchaser will be required to pay the cancellation fee. If the DJ arrives at an event that was canceled but purchaser did not inform DJ or Great Rate DJs of the cancellation, purchaser will still be responsible for full payment of the contracted services.
 
Q: Are Great Rate DJ's performers pre-qualified?
A: Yes! All DJ's must meet minimum requirements before we work with them.These items include, but are not limited to providing a head shot, providing full name, full address, valid phone number, valid email address, when they were born, how long they have been performing, how many events on average a year they perform, the type of equipment they use, the amount of equipment they have, they type of music included in their library, they type of events they provided services, what type of attire they wear, if they are liability insured, if they have backup equipment, back up DJ's and more.
 
Q: How is a DJ chosen for my event?
A: DJ's are chosen based on availability and qualifications matching the event criteria.